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Privacy Policy and Terms of Use

This English text is provided for convenience. The Czech version is the binding one.

1. Website

Radio Taxi Plzeň is the taxi service with the longest tradition of passenger transport in Pilsen.

Our website address is: https://www.radiotaxi-plzen.cz.

What personal data we collect and why

Contact forms

Contacting us and requesting services
Before an enquiry is made we collect your e-mail address, with your consent, so that we can send you a link to the enquiry form. In the contact form we collect your name, e-mail address and phone number so that we can answer your questions as part of a future order or enquiry. In the enquiry form we collect your name, e-mail address and phone number for the future performance of a contract, so that we can prepare a proposed solution and a price quote.

Ordering services
For the performance of a contract and to meet legal obligations we collect the following data from you: name, e-mail address and phone number, so that we can properly process your order.

Cookies

What are cookies?
Cookies are small text records stored in your browser. You can view them, switch them off (block their storage) or delete them.

What types of cookies are there?

  • essential – needed for the basic functionality of the website
  • analytical – used to measure traffic and various website statistics
  • remarketing/advertising – used to better target and personalise the advertisements you see elsewhere on the web

Which cookies do we use?
This website uses third-party cookies, which are stored on another domain.

These are the following services:

Google Analytics and Google AdWords, web analytics and advertising services provided by Google Inc. (“Google”). The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. More at https://www.google.com/intl/en/policies/technologies/cookies/.
Leady.cz – for analytical purposes.
Seznam – for retargeting.
By using the website radiotaxi-plzen.cz you consent to this processing of cookies.

What rights do you have?

You may request the deletion of all personal data we hold about you. This does not include data we are obliged to keep for administrative, legal or security reasons.

Where we send your data

Visitor comments may be checked through an automated spam detection service, which may be located abroad.

2. Driver App

1. TERMS AND CONDITIONS AND TERMS OF USE (for taxi drivers)

These terms and conditions and terms of use (the “Terms”) govern the relationship between am RADIO TAXI s.r.o., Company ID 28048644, VAT ID CZ28048644, with its registered office at Palackého náměstí 31/2, Jižní Předměstí, 301 00 Plzeň, registered in the Commercial Register kept by the Regional Court in Plzeň, file no. C 22761 (the “Operator”), and you as a driver (the “Driver” or “you”) who uses the mobile or web application (the “App”) to provide taxi services.

1. Definitions

  1. App – the software solution operated by the Operator that connects the Driver with customers requesting taxi services (the “Customers”).
  2. Service – the transport of persons or other items at the request of a Customer, carried out by the Driver through the App.
  3. Price List – the overview of current prices and fees published on the Operator’s website (e.g. www.radiotaxi-plzen.cz) that apply to the services provided.

2. Registration and formation of the contractual relationship

  1. Registration: to use the App the Driver must register properly. By registering, the Driver confirms that they meet all legal requirements for providing taxi services.
  2. Formation of the contractual relationship: the contractual relationship between the Operator and the Driver arises upon successful registration in the App and acceptance of these Terms.
  3. Driver requirements: the Driver must hold all documents required to operate a taxi service (e.g. a valid driving licence, a taxi driver licence, vehicle insurance including third-party liability insurance) and keep the vehicle in proper technical condition.

3. Use of the App

  1. Access to the App: the Operator gives the Driver access to the App to the extent necessary for accepting jobs.
  2. Technical requirements: the Driver must have a working mobile device with an internet connection and, where applicable, other necessary technology (GPS).
  3. Protection of login details: the Driver must keep their App login details secret. If the details are lost or misused, the Driver must inform the Operator without delay.
  4. Availability of the App: the Operator makes reasonable efforts to keep the App available but is not liable for outages or faults caused by technical or other factors beyond its control.

4. Prices and commission

  1. Price List: prices for transport services follow the current price list published on the Operator’s website. The Operator may also state in the price list a fee (commission) for arranging jobs through the App.
  2. Payment for services: payment for transport may be made in cash directly to the Driver or cashless (according to the options stated in the App).
  3. Invoicing: if the Driver is a VAT payer, they must issue tax documents in accordance with applicable regulations.
  4. Price changes: the Operator reserves the right to change the prices in the Price List. Changes are announced in advance, e.g. by a notice in the App.

5. Rights and obligations of the parties

  1. The Driver
    1. is fully responsible for complying with all legal and other conditions for operating a taxi service;
    2. undertakes to observe the rules of the road and to be considerate towards Customers;
    3. must keep the information in the App up to date (e.g. a change of vehicle or contact details).
  2. The Operator
    1. operates the App and supports Drivers to a reasonable extent;
    2. is not liable for damage caused by the Driver to third parties;
    3. does not guarantee any minimum number of jobs.

6. Termination of cooperation

  1. Termination by the Driver: the Driver may stop using the App at any time and thereby end the cooperation.
  2. Termination by the Operator: the Operator may end the cooperation at any time, in particular if the Driver breaches these Terms or applicable regulations.
  3. Effects of termination: once the cooperation ends, the Driver’s right to use the App ceases. Any outstanding financial obligations remain payable under the agreed conditions.

7. Liability and limitation of liability

  1. Liability of the Driver: the Driver is fully liable for damage caused to Customers or third parties in connection with the operation of the vehicle or a breach of legal obligations.
  2. Liability of the Operator: the Operator is not liable for damage caused by outages of the App or other circumstances beyond its control.
  3. Insurance: the Driver must have the vehicle properly insured (third-party liability insurance).

8. Governing law and jurisdiction

All legal relationships arising from these Terms are governed by the law of the Czech Republic. Any disputes are resolved by the courts of the Czech Republic according to general local jurisdiction.

9. Final provisions

  1. Should any provision of these Terms prove invalid or unenforceable, the remaining provisions remain in force.
  2. The Operator may amend these Terms. The Driver is informed of changes by a notice in the App.

10. Effect

These Terms take effect on 1 January 2025 and were last updated on 1 January 2025.

2. PRIVACY POLICY

This privacy policy (the “Policy”) explains how am RADIO TAXI s.r.o. (the “Operator”) processes and protects the personal data of Drivers who use the Operator’s mobile or web App.

1. Scope and purpose of processing

  1. Categories of personal data: the Operator processes only the personal data needed to identify the Driver (e.g. name, contact details), vehicle data (e.g. registration plate, vehicle type) and location data (GPS) where necessary to provide taxi services and ensure the functioning of the App.
  2. Purpose of processing:
    1. to enable registration in the App and verify the Driver’s eligibility
    2. to connect the Driver with Customers (arranging jobs, navigation)
    3. for invoicing and accounting purposes
    4. to ensure security and prevent fraud
    5. for statistical and analytical purposes related to the operation of the App

2. Legal basis for processing

  1. Performance of a contract: personal data are processed primarily to perform the contractual relationship (connecting the Driver with Customers).
  2. Legal obligation: the Operator must meet obligations under legal regulations (e.g. tax and accounting laws).
  3. Legitimate interest: in some cases the Operator processes personal data on the basis of its legitimate interest (improving and developing the App, preventing misuse).

3. Retention period

Personal data are kept for as long as the Driver is registered in the App. Once the cooperation ends, the processed data are deleted or anonymised unless legal regulations (e.g. tax or accounting) require further retention.

4. Recipients of personal data

  1. Internal processing: only employees or contractors of the Operator who are bound by confidentiality have access to personal data.
  2. External processors: the Operator currently uses no external processors for drivers’ personal data (apart from standard services such as servers or hosting, which do not constitute separate data processors within the meaning of special agreements).
  3. Public authorities: where required by law, personal data may be provided to courts, administrative authorities or law enforcement authorities.

5. Rights of data subjects

  1. Right of access: you have the right to ask the Operator whether and which personal data about you it processes.
  2. Right to rectification: if you find that your personal data are inaccurate or out of date, you may ask for them to be corrected.
  3. Right to erasure: you may request the deletion of data that are no longer needed for the purposes for which they were processed, or if you have withdrawn consent and there is no other legal ground for processing.
  4. Right to restriction of processing: in some cases you may request a temporary restriction of the processing of your personal data.
  5. Right to object: you may object at any time to the processing of your personal data based on legitimate interest.
  6. Right to data portability: you have the right to receive the personal data you have provided in a structured, machine-readable format.
  7. Right to lodge a complaint: if you believe that the processing of your personal data breaches applicable regulations, you may lodge a complaint with the supervisory authority (in the Czech Republic the Office for Personal Data Protection).

6. Final provisions

  1. Cookies: if the Operator uses a website, cookies may be used to ensure proper functioning, personalise content and gather traffic statistics. The Driver may choose to restrict or block the storage of cookies, but the functionality of the website may then be limited.
  2. Contact: in matters of personal data protection you can contact us at info@radiotaxi-plzen.cz.
  3. Effect: this privacy policy takes effect on 1 January 2025 and was last updated on 1 January 2025.

3. COOKIES AND OTHER TECHNICAL TRACKING TOOLS

The Operator’s App or website may use cookies and similar technologies in order to:

  • ensure proper functioning
  • personalise content and advertising
  • analyse traffic

The Driver may decide in their browser settings whether to accept or refuse the storage of cookies. Restricting cookies may, however, affect the functionality of the App or the website.

4. OTHER PROVISIONS

  1. Intellectual property: all content of the App (texts, logos, trademarks, software) is protected by copyright or other intellectual property rights. These elements may not be used or reproduced without the Operator’s prior written consent.
  2. Final provisions: should any provision of these Terms prove invalid or unenforceable, the remaining provisions remain in force.

5. CONTACT AND FINAL PROVISIONS


These documents take effect on 1 January 2025. Last updated: 1 January 2025.

Book a taxi right now

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